Privacy and booking enquiries
Last updated: 5 November 2026.
Who handles your information
Weston Vehicle Diagnostics & CCTV handles enquiries and mobile service bookings from Weston-super-Mare. Contact us at westondiagnosticscctv@gmail.com or send a WhatsApp message about your information.
Information we use and why
We collect your name, phone or email, vehicle registration and details, job postcode, reported symptoms, requested service and preferred date/time. We use these to respond, check vehicle and service suitability, plan travel, prepare a quote and arrange work you request. Providing these details is voluntary, but we cannot arrange a visit without enough information and a contact route. Please do not include payment-card details, passwords or unrelated sensitive information.
We use information necessary to take steps you request before a contract and to carry out agreed work. We use limited technical information, including a short-lived keyed hash of the request’s IP address, to prevent form abuse and duplicate requests, in our legitimate interests of keeping the service secure. Accounting records may be retained to meet legal obligations. The form acknowledgement is not permission for marketing.
Receipt acknowledgement emails
If you provide an email address, we may send an automatic email acknowledging receipt of your enquiry. This does not confirm an appointment or price. Replies go to our business inbox. We keep the attempt status and use short-lived keyed hashes of email destinations to limit repeated automatic messages. These emails are for handling your enquiry, not marketing. Website mailer acceptance does not guarantee inbox delivery.
Who can receive it
Enquiries are stored privately in our WordPress website on Hostinger. The owner reviews them. Email and WhatsApp are handled by their respective providers when you choose those contact routes. The owner may add a private appointment reference and travel block to Google Calendar. We do not sell enquiry information or automatically send it to prospects or other businesses.
Hostinger, Google and Meta may process information internationally under their own applicable processing terms and safeguards. Contact us for information about the providers used for your enquiry.
Cookies and optional services
The enquiry form does not require advertising cookies. We remember your analytics choice in a first-party preference cookie for up to six months. Optional Google Analytics loads only after you allow it; it measures visits and successful form submissions without receiving the form’s contact, vehicle or symptom fields. Use Cookie preferences to change your choice. Facebook content loads separately only when you choose to view it; Meta may then receive browser and connection information. Administrator login uses WordPress security cookies.
Retention and your rights
We review unbooked enquiries and remove or anonymise personal details when no longer needed for the enquiry, follow-up or a dispute. Completed work and financial records may need longer retention for accounting, warranties or legal claims. Backup copies expire under the hosting backup schedule and are not used for routine enquiries.
You can request access or correction, ask for deletion or restriction where applicable, and object to uses based on legitimate interests. We may need to verify your identity. Email-based records can be handled through WordPress privacy tools; contact us for phone-only enquiries. Some active booking or accounting records require a retention review before deletion. You can complain to the Information Commissioner’s Office.
Owner review and appointment status
Submitting the form requests a review; it does not confirm a slot, final price, diagnosis or repair. The owner checks vehicle coverage, scope, road distance, travel and availability before agreeing an appointment. Specialist functions and CCTV work require an individual quotation. We do not make automated vehicle diagnoses or decisions guaranteeing a repair.